QKS Group’s End-User Experience Management (EUEM) market research delivers an in-depth assessment of the global EUEM landscape, covering emerging technologies, key market dynamics, and the long-term outlook. The study provides actionable intelligence for technology vendors to understand current market realities and refine growth strategies, while helping enterprise buyers evaluate vendor capabilities, competitive differentiation, and overall market positioning.

A core component of the research is the competitive benchmarking and vendor assessment conducted through QKS Group’s proprietary SPARK Matrix. This analysis evaluates and positions leading EUEM solution providers with a global footprint, including ControlUp, eG Innovations, Flexxible, HCLSoftware, HP Inc., Ivanti, Lakeside Software, Liquidware, Nanoheal, Nexthink, Omnissa, Progressive Infotech, Riverbed, ServiceNow, Tanium, and TeamViewer.

According to Senior Analyst at QKS Group, End-User Experience Management platforms are becoming mission critical as enterprises intensify their focus on employee experience and digital performance. Organizations are moving away from reactive IT support models toward proactive, intelligence-led experience management. This transition is driven by the need for unified visibility, automation, and analytics that align IT performance with business outcomes. As a result, enterprises are investing in EUEM solutions that not only enable real-time issue detection and resolution but also convert experience insights into tangible improvements in workforce productivity and employee engagement.

Frequently Asked Questions (FAQs)

1. What is End-User Experience Management (EUEM)?

End-User Experience Management (EUEM) refers to platforms and tools that monitor, analyze, and optimize the digital experience of employees as they interact with applications, devices, networks, and virtual environments.

2. Why is EUEM becoming critical for enterprises?

EUEM has become critical as hybrid work, cloud applications, and distributed IT environments increase complexity. Enterprises need real-time visibility into digital experience to move from reactive IT support to proactive experience management, ensuring consistent performance and minimizing productivity disruptions.

3. What does QKS Group’s EUEM market research cover?

QKS Group’s EUEM market research provides a comprehensive analysis of the global market, including emerging technology trends, current market dynamics, competitive developments, and future outlook.

4. What is the SPARK Matrix and how is it used in EUEM research?

The SPARK Matrix is QKS Group’s proprietary competitive benchmarking framework. It evaluates EUEM vendors across parameters such as technology excellence, customer impact, innovation, and market presence.

5. Who can benefit from the EUEM SPARK Matrix analysis?

Both technology vendors and enterprise buyers benefit from the EUEM SPARK Matrix. Vendors gain insights into competitive positioning and improvement areas, while enterprises use it as a decision-support tool to shortlist.

Custom Research Service

Our custom research service is designed to meet the client’s specific requirements by providing a customized, in-depth analysis of the technology market to meet your strategic needs. Further, our custom research and consulting services deliverable is uniquely effective, powerful, innovative, and realistic to help companies successfully address business challenges. Our team of experienced consultants can help you achieve short-term and long-term business goals.

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